Terms of Service

1. Agreement and scope

These Terms of Service (“Terms”) govern enspeller.com, studio.enspeller.com, and related Enspeller services operated by Eria Studios, Inc. (“Eria,” “we,” “us,” or “our”). By affirmatively accepting these Terms or using an account after acceptance, you agree to them and acknowledge the Privacy Policy.

If you use Enspeller for an organization, you represent that you have authority to bind it. “You” then includes the organization. An order form or separately signed agreement controls to the extent it expressly conflicts with these Terms.

2. Eligibility

You must be at least 18 years old and legally permitted to use the service. Enspeller is intended only for adults and does not permit anyone under 18 to create or use an account. You may not use the service if applicable trade sanctions or law prohibit us from providing it to you.

3. Enspeller

Enspeller is an analytical writing studio. It may provide offline-first manuscript editing, organization, collaboration, continuity and lore analysis, pacing insights, reference tools, exports, chat, and optional voice features. Enspeller critiques, cross-references, and asks questions; it does not silently write or replace your prose. A suggested edit must remain subject to your acceptance or rejection and attributable in the product trail.

Features and limits depend on your plan and may evolve. We will not materially reduce a paid plan during its current prepaid term without notice, a reasonable substitute, or an appropriate credit/refund where law requires. Service levels apply only if stated in a signed agreement.

4. Accounts and security

Provide accurate account information, keep it current, protect your device and account, and do not share personal credentials. You are responsible for activity authorized through your account. Notify support@eriastudios.com promptly if you suspect unauthorized use. We may require stronger authentication or recent reauthentication for sensitive actions.

5. Organizations and collaboration

Organization owners and administrators can invite or remove members, assign roles, manage projects and billing, and control organization data. If you join an organization, its administrators may access, export, retain, transfer, or delete content under their control and your access may end when your relationship with it ends. Customer is responsible for invitations, permissions, and instructions given by authorized users.

When privacy law treats the organization as controller and Eria as processor, our Data Processing Addendum is incorporated into the Agreement. It applies to all organization plans, not only enterprise plans.

6. Your content

You retain ownership of manuscripts, notes, references, lore, audio, comments, and other content you submit (“Your Content”). You grant Eria a limited, non-exclusive, worldwide license to host, copy, encrypt, transmit, display, transform into technical formats, analyze, and otherwise process Your Content only as necessary to provide, secure, support, and maintain the features you or an authorized user request; comply with your instructions; and meet law. This license ends when the relevant content is deleted, except for temporary backup copies and legally required retention.

The license does not permit Eria or an AI provider to train a foundation model on Your Content. We do not claim authorship of Your Content. You represent that you have the rights and lawful basis needed to submit it and allow the processing described here. Maintain an independent export or backup of work you cannot afford to lose.

7. AI and voice features

AI outputs are probabilistic and may be inaccurate, incomplete, or unsuitable. You make all editorial and publication decisions and must review outputs before relying on them. Do not treat output as legal, medical, financial, or other professional advice.

Enspeller sends only the material reasonably needed for a requested AI or voice feature to providers disclosed in the Subprocessor Register. Manuscript routes must use approved zero-retention/no-training controls. If those controls are unavailable, the affected feature must remain disabled. You must have permission from a speaker before uploading their voice and may not use voice features to impersonate, deceive, or violate biometric, publicity, copyright, or other rights.

8. Acceptable use

You must not:

• use Enspeller for unlawful, fraudulent, deceptive, abusive, or rights-violating activity;
• submit content you lack the right or lawful authority to process;
• attempt unauthorized access, bypass permissions or usage limits, probe vulnerabilities without permission, or disrupt the service;
• upload malware, use the service to distribute spam, or automate access in a way that harms the service or other users;
• reverse engineer or circumvent technical protections except where law expressly permits and does not allow that restriction;
• resell, sublicense, or provide Enspeller as a service to others except through an authorized organization plan or written agreement;
• use output or voice features to mislead people about authorship, identity, or human review; or
• use Enspeller for workloads prohibited in the DPA or product documentation.

9. Plans, credits, and limits

Plan features, usage allowances, request limits, and prices are shown on the pricing page or order form. AI credits and voice allowances are service units, not money or stored value. They have no cash value, may not be transferred or resold, and expire or renew as stated for the plan. Unused recurring allowances do not roll over unless we expressly say so. We may enforce fair, documented technical and safety limits and may reject a request before incurring usage if an allowance is exhausted.

10. Billing, taxes, and automatic renewal

Stripe processes paid plans. Before purchase, checkout displays the seller, plan, amount, billing frequency, material limits, trial terms if any, taxes, and renewal terms. By confirming purchase, you authorize Eria and Stripe to charge the payment method for the initial term and each renewal until cancellation. Monthly plans renew monthly and annual plans renew annually unless checkout or an order form says otherwise.

You are responsible for applicable taxes except taxes on our income. Keep billing information current. If payment fails, we may retry as disclosed, limit paid features, or return the account to a free plan after reasonable notice. We will give renewal or price-change notices where law requires them. A price increase applies no earlier than the next renewal after the stated notice period; you may cancel before then.

11. Trials, cancellation, and refunds

Trial length, eligibility, conversion date, and post-trial price are shown before you start a trial. Unless canceled before conversion, a trial may become a paid recurring subscription as disclosed at enrollment. You may cancel online through Enspeller billing settings or Stripe’s customer portal, or contact support. Cancellation stops future renewal and normally takes effect at the end of the paid period unless checkout, our Refund and Cancellation Policy, or law provides otherwise. Cancellation does not itself delete projects.

Mandatory consumer cancellation, cooling-off, refund, or renewal rights in your location remain unaffected. Where law permits and you request immediate digital-service access, checkout may ask you to acknowledge that performance begins immediately and how that affects a statutory withdrawal right.

12. Our intellectual property and feedback

Enspeller’s software, design, documentation, trademarks, and other service materials are owned by Eria or its licensors. Subject to these Terms, Eria grants you a limited, revocable, non-exclusive, non-transferable right to use the service during the Agreement. If you voluntarily provide product feedback, you allow us to use it without restriction or payment, but this does not grant rights to your manuscript or permit model training.

13. Providers and third-party services

Enspeller relies on providers for hosting, identity, payments, email, encryption, and optional AI/voice functions. We remain responsible for our obligations and processor chain as stated in the DPA; a provider’s involvement does not waive them. Third-party websites or integrations that you independently choose may have their own terms and are outside our control. Our Subprocessor Register explains approved processors, notice, and objections.

14. Suspension and termination

You may stop using Enspeller at any time and may close an eligible personal account through account settings. We may suspend access when reasonably necessary to address a security threat, illegal use, material breach, nonpayment, or risk to users or the service. Where practicable, we will give notice and an opportunity to cure and limit the suspension to the affected feature or account.

We may terminate for an uncured material breach, prolonged nonpayment, legal requirement, or discontinuation of the service with reasonable notice. Before a non-urgent service discontinuation, we will provide a reasonable export period and any refund required for unused prepaid time. Sections that by nature should survive—including ownership, confidentiality, payment obligations, disclaimers, liability, and dispute terms—survive.

15. Disclaimers

TO THE MAXIMUM EXTENT LAW PERMITS, ENSPELLER IS PROVIDED “AS IS” AND “AS AVAILABLE.” ERIA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, THAT EVERY DATA LOSS CAN BE RECOVERED, OR THAT AI OUTPUT WILL BE CORRECT OR MEET CREATIVE OR COMMERCIAL GOALS. THESE DISCLAIMERS DO NOT EXCLUDE A WARRANTY OR CONSUMER RIGHT THAT CANNOT LAWFULLY BE EXCLUDED.

16. Limitation of liability

TO THE MAXIMUM EXTENT LAW PERMITS, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THE AGREEMENT, EVEN IF ADVISED THEY WERE POSSIBLE. ERIA’S TOTAL LIABILITY ARISING FROM ENSPELLER WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID FOR ENSPELLER IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) US$100.

These limits do not apply to liability that cannot be limited by law, including where applicable fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or mandatory data-protection and consumer rights. The DPA and any signed order form may state different limits for organization customers.

17. Business-customer indemnity

If you use Enspeller for a business or organization, you will defend and indemnify Eria and its affiliates against third-party claims, damages, and reasonable costs arising from Your Content, your unlawful instructions, or your material violation of Sections 6 or 8, except to the extent caused by Eria. This section does not apply to a consumer acting wholly outside a trade or profession where law does not permit it.

18. Governing law and disputes

Delaware law governs these Terms, excluding conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to that forum. If you are a consumer, this choice does not deprive you of mandatory protections or the courts available under the law of your habitual residence. Before filing a claim, please send a written description to compliance@eriastudios.com so the parties can try in good faith to resolve it. This does not shorten a legal deadline or prevent urgent injunctive relief or a regulator complaint.

19. Changes to these Terms

We may update these Terms for legal, security, provider, or product changes. We will post a new dated version and provide reasonable advance email or in-product notice of a material change. Where a change materially affects your rights or requires consent, we will ask for affirmative acceptance before continued account use; we will not rely only on passive continued use. Changes do not retroactively reduce rights to completed transactions. If you decline a required update, you may stop using the service, cancel, and export available data before account access ends.

20. General

Neither party may assign the Agreement without the other’s consent, except Eria may assign it in a merger, reorganization, or sale of substantially all relevant assets if the successor assumes the obligations. Failure to enforce a term is not a waiver. If a term is unenforceable, it will be limited to the minimum necessary and the rest remains effective. Headings are for convenience. These Terms, incorporated policies, an order form, and the DPA are the entire agreement on Enspeller unless a signed agreement states otherwise. There are no third-party beneficiaries except where mandatory transfer terms expressly provide them.

21. Notices and contact

We may send account notices to the email address or in-product account center. You must keep contact information current. Formal legal, DPA, or privacy notices to Eria should be sent to the address below; support requests should use the support address.