Refund & Cancellation

1. Subscription cancellation

You may cancel a directly billed Enspeller subscription at any time through the account or billing settings in Enspeller, or through Stripe’s customer portal. If you cannot access those settings, contact support@eriastudios.com. Cancellation stops future renewals and takes effect at the end of the current paid billing period. You retain access through that date unless we state otherwise when processing a refund.

2. Digital delivery

Enspeller is a digital service. Access is provided electronically after successful payment, normally immediately, using the account or email address supplied at checkout. No physical goods are shipped. If access is not available after payment, contact support so we can restore access or issue an eligible refund.

3. Refund eligibility

Your first payment for a directly purchased Enspeller product or subscription is eligible for a full refund when requested within 14 calendar days of the charge. Renewal payments are generally non-refundable, but we will refund duplicate charges, charges made after a timely cancellation, and charges for a service we failed to provide. Unused AI credits, request limits, or voice allowances have no cash value and are not refundable separately. Nothing in this policy limits refund rights required by applicable law.

4. How to request a refund

Email support@eriastudios.com with the email address used at checkout, “Enspeller” as the product name, the charge date, and the receipt or invoice number. Do not send your full card number or security code. We may ask for additional information needed to locate and verify the transaction.

5. Refund timing

Approved refunds are returned to the original payment method. We normally submit an approved refund within 5 business days. Your bank or card issuer may require an additional 5–10 business days to post the credit. Currency-conversion differences and bank fees are controlled by your financial institution.

6. Plan changes

Upgrades, downgrades, and seat changes may involve mid-cycle proration handled by Stripe. Returning to Free after cancellation does not delete manuscripts or team history. Details of current plan pricing are on the pricing page.

7. Contact